Retail
Multi-Site AMC
34 branches supported with 4-hour onsite response.
Operations
Managed Services
24/7 help desk, AMC contracts and onsite engineering
Overview
Professional managed services delivered end to end
We run IT operations so your team can focus on the business — a 24/7 multilingual help desk, remote monitoring, preventive maintenance visits, patching, and resident onsite engineers, all under contractual SLAs with transparent monthly reporting.
Key Features
- 24/7 multilingual help desk
- Remote monitoring and alerting
- Annual maintenance contracts (AMC)
- Preventive maintenance visits
- Patch and lifecycle management
- Resident onsite engineers
Benefits
Why organizations choose this solution
01
Guaranteed response
Contractual SLAs by severity, with penalties that mean something.
02
Fewer outages
Proactive monitoring and preventive visits catch faults before users do.
03
Predictable cost
Fixed monthly fee replaces unplanned break-fix spend.
04
Full visibility
Monthly service reviews with ticket, SLA and trend reporting.
Industries Served
Oil & GasGovernmentHealthcareBanking & FinanceEducationManufacturing
Technologies We Use
Microsoft 365IntuneServiceNowZabbixPRTGVMwareVeeamFortinet
Our Process
How we work
01
Discovery & Site Survey
Our engineers assess your existing estate, operational constraints and compliance obligations on site.
02
Design & BOQ
We produce a detailed technical design, bill of quantities and a transparent commercial proposal.
03
Delivery & Commissioning
Pre-staged equipment, phased installation and structured testing with zero disruption to production.
04
Handover & Support
As-built documentation, operator training and an AMC with contractual SLAs and 24/7 help desk.
Case Studies
Related project experience
Logistics
Service Desk Transition
First-contact resolution improved to 71%.
Oil & Gas
Resident Engineer Programme
Dedicated engineers embedded at two plant sites.
FAQ
Frequently asked questions
What SLAs do you offer?
Standard tiers range from next-business-day to 4-hour onsite and 15-minute remote acknowledgement for critical incidents.
Can you support systems we did not install?
Yes, following a short technical audit to baseline the estate and document known risks.
Do you cover the whole Kingdom?
Yes. Our headquarters is in Riyadh with delivery and support teams operating across Dammam, Jubail, Al Khobar, Jeddah and remote industrial sites.
Do you provide maintenance after handover?
We offer tiered annual maintenance contracts including 24/7 help desk, remote monitoring, preventive visits and guaranteed onsite response times.
Get Started
Ready to scope your managed services project?
Share a few details and our engineering team will respond within one business day with next steps, indicative timelines and a proposal outline.
- Building #7235, New Akaria, Al Olaya District, Riyadh 12244, Saudi Arabia
- +966 11 4868069
- info@digital.com.sa
- Sunday – Thursday, 8:00 AM – 6:00 PM (AST)